Privacy Policy

Last Updated: January 2025

Royal20 Licensing takes your privacy seriously. This policy explains how we handle your information when you inquire about gaming licenses or use our consultation services.

Information We Collect

When you contact us or request a consultation, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Jurisdiction preferences, license type, operational scope
  • Technical data: IP address, browser type, device information (standard web analytics)
  • Communication records: Emails, call notes, document exchanges related to licensing consultations

We collect this information directly from you - through contact forms, emails, phone calls, or during consultation meetings. No sneaky background tracking.

How We Use Your Information

Your data serves specific purposes:

  1. Consultation delivery: Matching you with appropriate jurisdictions, preparing licensing roadmaps, coordinating with regulatory authorities
  2. Communication: Responding to inquiries, scheduling calls, sending licensing updates
  3. Service improvement: Understanding which jurisdictions operators need, refining our consultation process
  4. Legal compliance: Meeting our own regulatory obligations (we practice what we preach)

We don't sell your information. Period. Gaming licensing is a relationship business - burning trust for a quick buck would be idiotic.

Information Sharing

We share your data only when necessary:

  • Regulatory authorities: When submitting your license applications (obviously)
  • Legal advisors: Jurisdiction-specific lawyers who assist with compliance documentation
  • Service providers: CRM systems, email platforms, secure document storage - vetted third parties under strict confidentiality agreements
  • Legal requirements: If compelled by court orders or regulatory investigations

Your business plans and operational details stay confidential. We've signed enough NDAs to wallpaper an office.

Data Security

We protect your information using:

  • Encrypted communication channels (TLS/SSL)
  • Secure document storage with access controls
  • Regular security audits
  • Staff confidentiality training

No system is 100% breach-proof, but we follow industry-standard practices. If something goes wrong, you'll hear from us - not Twitter.

Your Rights

You control your data:

  • Access: Request copies of information we hold about you
  • Correction: Update inaccurate details
  • Deletion: Ask us to remove your data (exceptions apply for completed licensing work and legal obligations)
  • Opt-out: Unsubscribe from marketing emails anytime

Data Retention

We keep your information for:

  • Active consultations: Duration of engagement plus 2 years
  • Completed licenses: 7 years (regulatory requirement)
  • Declined inquiries: 1 year, then deleted

Cookies and Tracking

We use basic analytics (Google Analytics) to understand site traffic. No invasive tracking. You can disable cookies in your browser - our site still works fine.

International Transfers

Gaming licensing is global work. Your data may be transferred to jurisdictions where we operate or where regulatory authorities are based. We ensure adequate protection through contractual safeguards.

Children's Privacy

Our services target business operators, not individuals under 18. We don't knowingly collect data from minors.

Policy Updates

We update this policy when our practices change or regulations require it. Check the "Last Updated" date. Material changes get emailed to active clients.

Contact Us

Questions about privacy? Email us at [email protected] or use the contact form on our site.

For data protection requests (access, deletion, correction), include "Privacy Request" in your subject line. We respond within 30 days.